Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of the websites, platform, software, APIs, and related services (together, the "Services") provided by Tilt Gaming Systems ("Tilt", "we", "us", or "our"). By accessing or using the Services, or by accepting an order that references these Terms, you agree to be bound by them. If you are entering into these Terms on behalf of a company, you represent that you are authorized to bind that company. If you do not agree, do not access or use the Services.

1. Definitions

"Operator" means a business customer that uses the platform to launch, run, or manage a brand. "Player" means an end user of an Operator's brand. "Order" means an order form, subscription, or plan that references these Terms. "Content" means text, graphics, software, games, and other materials made available through the Services. "Virtual Items" means coins, credits, entries, and other virtual currency or items used within a brand.

2. Eligibility and jurisdiction

You must be of legal age in your jurisdiction and legally permitted to use the Services. The Services are intended for Operators and business users, and are made available only in jurisdictions where they are lawful. We operate only where doing so is legal, and we may restrict, geo-block, or decline to provide the Services in any location at our sole discretion. You are responsible for ensuring that your access and use comply with the laws that apply to you, and you may not use the Services from, or on behalf of anyone in, a jurisdiction where doing so is prohibited.

3. Accounts and registration

To use certain features you must create an account and provide accurate, current, and complete information. You are responsible for safeguarding your credentials and for all activity under your account, and you must notify us promptly of any unauthorized use. We may refuse, limit, suspend, or close accounts at our sole discretion, including where required for legal, security, or compliance reasons.

4. The Services and license grant

Tilt provides a modular platform that lets Operators launch and run social and sweepstakes gaming brands, including a branded wallet and cashier, game integrations, engagement and loyalty tools, analytics, and compliance features. Subject to these Terms and your Order, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services for your internal business purposes for the term of your Order. All rights not expressly granted are reserved. Availability of specific features may vary by plan and region.

5. Operator responsibilities and lawful operation

Operators are responsible for their own brands, including the terms and rules presented to their Players, prize fulfillment where applicable, marketing, customer support, and compliance with all laws and regulations that apply in the markets they serve. Tilt provides tools and infrastructure and does not act as the Operator of any brand run by a customer.

You represent and warrant that you will operate your brand only in jurisdictions where your activities are lawful; that you hold and maintain all licenses, registrations, and approvals required for your operations; and that you will not offer, promote, or make your brand available in any jurisdiction where it is restricted or prohibited. You are solely responsible for determining the legality of your offering in each market, and you will implement geolocation and other controls to prevent access from restricted jurisdictions. We may request evidence of compliance and may suspend or terminate access where we reasonably believe your use is unlawful or non-compliant.

6. Compliance: KYC, AML, and responsible social gameplay

The platform provides tools that support know-your-customer (KYC) identity verification, anti-money-laundering (AML) monitoring, geolocation, age verification, and responsible social gameplay, including deposit and purchase limits, cool-off periods, self-exclusion, and voluntary account closure. Operators are responsible for configuring and enforcing these controls appropriately for their markets and for meeting their own regulatory obligations. You agree to cooperate with reasonable requests relating to compliance, verification, and record-keeping.

7. Virtual currency, coins, and promotions

Where a brand uses a dual-currency model, standard coins are typically used for entertainment play and do not have monetary value, while promotional entries may be redeemable for prizes strictly in accordance with the applicable Operator's rules and applicable law, including any no-purchase-necessary method of entry where required. Virtual Items are licensed, not sold, have no cash value except as expressly stated by the Operator, are non-transferable outside the brand, and may expire or be adjusted subject to the Operator's rules. Redemption eligibility, thresholds, and identity verification are set by the Operator consistent with law.

8. Game integrity and fairness

Games made available through the Services are provided by Tilt or by third-party suppliers and may be subject to certification and testing. You must not tamper with, manipulate, or attempt to influence game outcomes, results, or the integrity of the platform, and you must not exploit errors, bugs, or malfunctions. We may void plays, entries, or transactions affected by error, malfunction, or manipulation.

9. Anti-fraud and prohibited conduct

You agree not to, and not to permit others to: create multiple or fake accounts; collude, chip-dump, or engage in coordinated activity to gain an unfair advantage; abuse promotions or bonuses; use bots, scripts, or automated means; use VPNs, proxies, or other methods to disguise location or bypass geo-restrictions; commit payment fraud or initiate improper chargebacks; breach or attempt to breach security; reverse engineer the platform except where permitted by law; or use the Services for any unlawful, harmful, or deceptive purpose. We may investigate suspected violations and may suspend accounts, void transactions, and withhold or forfeit balances obtained through prohibited conduct, to the extent permitted by law.

10. Payments, fees, and guarantee

Fees for the Services are set out in your Order. Unless stated otherwise, fees are non-refundable, exclusive of taxes, and due in accordance with the agreed billing schedule. You are responsible for any taxes arising from your use of the Services, and payment processing may be handled by third-party providers subject to their own terms.

We may suspend the Services at any time for non-payment. One late payment in any twelve-month period will be accepted without a late fee; for any additional late payment in that period, a late fee of 15% of the overdue amount, subject to a minimum of $100, applies to each such late payment. We may also pursue all available legal means to recover amounts owed, including reasonable costs of collection and legal fees.

As a condition of the Services, the owners and principals of the Operator personally and unconditionally guarantee the Operator's payment obligations under these Terms and any Order. This personal guarantee applies to, and may be enforced directly against, those owners individually, and survives termination until all amounts owed are paid in full.

11. Intellectual property

The Services, including the Tilt platform, software, and brand, and all related intellectual property, are owned by Tilt Gaming Systems and its licensors. These Terms do not grant you any rights in our intellectual property except the limited license expressly granted. You retain rights in your own brand assets and data. Any feedback you provide may be used by us without restriction.

12. Third-party services

The Services may integrate with third-party providers, including game suppliers, payment processors, geolocation and identity-verification vendors, and analytics tools. Your use of those services may be subject to their own terms, and we are not responsible for third-party services or their availability, content, or acts.

13. Confidentiality and data protection

Each party may receive information that is confidential to the other and agrees to protect it with reasonable care and use it only as needed under these Terms, except where disclosure is required by law. Where we process personal data on your behalf, we do so in accordance with our Privacy Policy and any applicable data-processing terms.

14. Service availability and support

We work to keep the Services available and secure, but except as expressly stated in a written service-level agreement, the Services are provided without any uptime guarantee. We may modify, update, or discontinue features, and may perform maintenance that temporarily affects availability. Support is provided in accordance with your plan.

15. Suspension and termination

We may suspend or restrict your access to the Services, in whole or in part, at any time and with or without notice, where we reasonably believe it is necessary to protect the Services, other users, or third parties, to address security, fraud, legal, or regulatory risk, or for non-payment or a breach of these Terms.

Either party may terminate for convenience at any time on the notice set out in the applicable Order. We may also terminate your access to the Services at any time, with or without cause, and immediately where required for legal, regulatory, security, or compliance reasons or for a material breach. On termination, your right to use the Services ends, amounts already owed remain payable, and provisions that by their nature should survive will survive termination.

16. Disclaimers

The Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. We do not warrant that the Services will be uninterrupted, secure, or error-free, or that defects will be corrected.

While we use measures designed to protect data, no system is completely secure. To the fullest extent permitted by law, we are not responsible or liable for any loss, damage, or cost arising from unauthorized access to, alteration of, disclosure of, or loss of data, or from any security incident, breach, or failure affecting the Services or data transmitted through them.

17. Limitation of liability

To the fullest extent permitted by law, Tilt Gaming Systems and its affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising from or related to the Services, even if advised of the possibility. Our total aggregate liability for any claim will not exceed the amounts you paid to us for the Services in the twelve months before the event giving rise to the claim.

18. Indemnification

You agree to indemnify, defend, and hold harmless Tilt Gaming Systems and its affiliates, officers, and employees from and against claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of the Services, your brands, your Players, or your breach of these Terms or of applicable law.

19. Governing law and disputes

These Terms are governed by the laws of the jurisdiction in which Tilt Gaming Systems is established, without regard to conflict-of-law principles. The parties will attempt in good faith to resolve any dispute informally first, and any unresolved dispute will be subject to the courts or dispute-resolution process specified in your Order.

20. Complaints

If you have a concern or complaint about the Services, contact us at legal@tiltsys.com and we will work with you in good faith to resolve it.

21. Changes to these Terms

We may update these Terms from time to time. Material changes will be reflected by updating the date at the top of this page, and where appropriate we will provide additional notice. Your continued use of the Services after changes take effect means you accept the updated Terms.

22. General

If any provision of these Terms is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a right is not a waiver. You may not assign these Terms without our consent, and we may assign them in connection with a reorganization or sale. These Terms, together with any Order and referenced policies, are the entire agreement between you and Tilt regarding the Services. Neither party is liable for delays or failures caused by events beyond its reasonable control. Notices will be given as set out in your Order or by email.

23. Contact

Questions about these Terms can be sent to legal@tiltsys.com.